Legal Terms and Conditions

Introduction and purpose

HelloVan Solutions S.L. is a Spanish company, domiciled in C/ Chile N.27 CP 21440, Huelva, hereinafter: "HelloVan", which operates in the areas of service provision; and owns several APPs (hereinafter, the "APPs" or "applications") and web platforms (hereinafter, the "web page" or the "website", through which it makes certain information available to its users. The APPs are accessible from IOS and ANDROID mobile devices. The website is accessible through any computer system with Internet access.

HelloVan develops its service independently from IKEA IBERICA SA or any of its related companies, becoming a collaborative platform between users and customers of the company that helps them to find professional carriers for their shipments and assemblies.

Through the APPs and the website, HelloVan provides its users access to and use of various services and content (hereinafter, the "Services") made available by HelloVan or third parties. The present terms and conditions are intended to establish and regulate the general access to the APPs and the website, as well as to the different contents and services provided by HelloVan or third parties from and/or through them.

HelloVan offers its customer services exclusively through the following e-mail address info@hellovan.es, Whatsapp y redes sociales que se encuentren expresadas y publicitadas en las plataformas. La respuesta a los clientes se realizará a la mayor brevedad posible.

Both access and general use of the APPs and the website confer the status of user (hereinafter, the "User"), necessarily implying full and unreserved acceptance of each and every one of the provisions included in the general terms and conditions of access expressed herein.

The User is expressly warned and accepts that these conditions may experience variations in the future at the free discretion of HelloVan and without any obligation of previous notice on his part. It will be the sole responsibility of the User to verify the terms and conditions in each of the occasions in which he/she intends to use the APPs and the website.

2. Definitions

For the purposes of these terms and conditions of use, the following terms shall have the following meanings:

"Conditions": shall refer to these General Terms and Conditions of Use, including any Special Conditions that may be applicable and the Rules of Good Conduct in force from time to time.
"User": shall refer to any person, whether natural or legal, who accesses the APPs or website by any means.
"Vanner": shall refer to the person who, using the APPs or website, offers their shipping and assembly services to other users who demand these services. The vanners will be considered users for all purposes of these terms and conditions.
"Shop manager": shall refer to the person who, working in the shop or establishment in which the user makes the purchase, is the person in charge or responsible for the purchases.
"Shop" or "establishment": shall refer to any sales centre where HelloVan carries out its transport and assembly services.
"Service": means any service offered and demanded through the website or applications.
"Express Service": refers to a specific service offered by HelloVan, characterised by the speed of its development.
"User Account": shall refer to a virtual account with the user's registration data with which the user, by using his/her e-mail address or user name and a password, can access the services offered by the APPs and the website.
"Van' shall refer to the vehicle used by a Vanner to perform the service to the requesting user.
"Purchases": shall refer to items purchased by the user from a third party and whose transport service is required by accessing the APPs and the website.
"User name": shall refer to the set of letters and numbers expressed by the User when creating his/her User Account in order to be identified by the other users of the applications and the website.
"Password": shall refer to that set of letters, numbers or symbols expressed by the User when creating his/her User Account that he/she must type in order to be able to access the Website.
"web" or "web site": will refer to the web platform in which HelloVan has a main presence. At the date of updating these conditions, the platform referred to is www.hellovan.es.
"APPs" or "applications": will refer to those computer programs developed by HelloVan in which they implement their services. At the date of updating these conditions, the applications referred to are "Hellovan" and "Vanner", both accessible from IOS and Android mobile devices.
"Platforms": shall refer collectively to the definitions expressed in the above as "web", "website", "APPs" and "applications".

3. Levels of access and user registration

In general, access to the APPs and the website will be free. However, HelloVan conditions the access to certain areas and the use of all its services to the previous completion of the corresponding User registration form, which will result in the creation of the corresponding User Account.

For all purposes, access to the APPs through User identification via social networks shall be considered User registration and shall necessarily entail acceptance without reservation or objection of these general terms and conditions.

HelloVan may make available to users certain services for the use of which may require the completion of additional records and / or payment of certain monetary considerations. In this case, this registration will be made in the way expressly indicated in the service itself or in the particular conditions that regulate it.

The status of HelloVan user requires legal age of majority. The user declares and declares in any case to be at least 18 years old. If the user is under 18 years of age, he/she will need permission from his/her legal guardians to use HelloVan and to accept the present conditions.

Users may not access HelloVan or use the services of the APPs or the website if, for legal or other reasons, they have been deprived of the right to receive or use the service under the law of the country in which they reside or from which they access the platforms.

HelloVan reserves the right to deny the registration in the APPs or in the website in a specific way for certain persons or groups of users. This refusal will not entail any right to compensation.

Once the registration process is completed satisfactorily, HelloVan will register the User in its database of registered Users. The user account will be generated with the email address, user name and password that the user has expressed at the time of registration.

HelloVan reserves the right to temporarily or permanently expel any user for reasons that obey its company policies without the right to any compensation or claim from the user, as well as to delete all user accounts that may be related to them.

4. Obligations and duties of users

The User's obligations, without prejudice to others that may be found in the present conditions, in others generated by HelloVan or in the corresponding legal regulations, are the following

Accept these terms and conditions at the time of registration as a registered user, submitting to each and every one of the obligations expressed in this document.
Guarantee the truthfulness and accuracy of the registration data entered in the information systems of HelloVan and its platforms and carry out as many updates of the same as necessary. In any case, the user will be the only responsible of the false or inaccurate statements that he/she makes and of the damages that he/she causes to HelloVan or to third parties for the information that he/she provides, committing expressly to exempt HelloVan and/or any third parties for the damages that could be derived from the inaccuracy or lack of veracity of said data.
Keep the user name and password provided by HelloVan to the user with diligence, preventing access to them by unauthorised third parties and ensuring their security and confidentiality.
Notify HelloVan immediately of any indication of the existence of a breach in the security of the platforms, of inappropriate or prohibited uses of the services provided from the same, or of other security failures of any kind.
Make good use of the content, information and services provided from or through the APPs or website, always in accordance with the law, good faith and generally accepted good customs.
Refrain from practices or uses of the services for illicit, fraudulent purposes, harmful to the rights or interests of HelloVan, its users or third parties.
Refrain from infringing the rules contained in these conditions or in the specific conditions that may regulate any of the services provided from or through the APPs or website.
Refrain from maintaining multiple user accounts for a single identity and refrain from impersonating any other user on the platforms.
Abstenerse de crear o mantener cuentas de usuario con datos falsos o ficticios.<>
Protect and safeguard the personal information of other users, refraining from transmitting it to third parties and from using it for purposes other than those necessary for the performance of the services offered on the platforms.
Behave in a reasonable and polite manner in the performance of services.
Refrain from entering any transport area of the establishments where purchases related to the services are made. Any queries with the shop manager shall be made directly by telephone.
Consent to Vanner being able to carry out inspections of your purchases, in order to check the correct state of both damage and omissions of the same.
To observe and comply with all the regulations applicable to the services provided, and in particular with those contained in the Spanish Civil Code and in its Traffic Code and Road Safety Laws.
Refrain from any action that may disable, overload or damage the systems, equipment or services accessible directly or indirectly through the APPs or website.
Respect the intellectual and industrial property rights of HelloVan and third parties on the content, information and services provided from or through the APPs or website, refraining from copying, distributing, reproducing or communicating in any way the same to third parties, without the express written permission of HelloVan or the owners of such rights.

5. Specific obligations and duties and specific duties of vanners

The following will be specific obligations and duties of the Vanners, without prejudice of others that can be found in the present conditions, in others generated by HelloVan or in the corresponding legal regulations:

Accept these terms and conditions at the time of registration as a registered Vanner, submitting to each and every one of the obligations expressed in this document.
Obtain and have all the necessary documentation to carry out its activity, in full compliance with the regulations in force and without jeopardising its own safety and that of the user's purchases.
To carry out the services with the required professional diligence, taking care of the purchases of the demanding users and respecting and protecting their interests.
Behave in a courteous, polite and reasonable manner when dealing with other users and in the development of the services. Vanners will always try to treat the client in a positive way, without entering into quarrels or arguments, ignoring words or comments of a negative nature and striving to convey a good brand image to the user acquiring their services.
Work in pairs, maintaining a minimum number of two people in each Van, and always performing the services in this way. Under no circumstances may one person be left alone, nor may work be carried out individually.
Call the user requesting the services at the same time as they are purchased in order to arrange with the client the time and place of delivery or assembly.
To meet users' requests as far as possible and to respect the agreed delivery schedule requested by users.
To deal with the customer in a positive way, not making allowances for any negative aspects and always providing solutions to everything with a smile.
Be properly dressed with the work uniform indicated by HelloVan and maintain correct standards of image and cleanliness in the development of the services. HelloVan may give general guidelines or specific indications that must be complied with and whose omission may lead to expulsion from the platforms.
Not to consume any substances that could affect their ability prior to the performance of the services or during the performance of the services.
Comply with delivery times, giving users demanding its services sufficient notice in the event of delays of any kind.
Hand over the document of conformity to the user at the end of the service so that it can be signed and returned to Vanner.
Refrain from exchanging with other Vanners user services from HelloVan and acquired by their platforms. This condition may be exempted from compliance in specific situations by express consent of HelloVan.
Refrain from accepting cash or any other means of payment by means other than the platforms, except with the express written consent of the shop manager.
Refrain from offering HelloVan users the services expressed in its platforms externally.
Refrain from providing HelloVan users with private contact information for the purpose of allowing users to request services externally to the platforms.
Comply scrupulously with the rules of the Civil Code, the Highway Code, Road Safety Laws and all traffic and transport regulations in force that are applicable in those territories where the service is provided, as well as all corresponding European, national, regional and local regulations.
Maintain your Van used for the performance of the services correctly and in accordance with the rules of the Civil Code, the Highway Code, Road Safety Laws and all traffic and transport regulations in force that are applicable in those territories where the service is performed, as well as all the corresponding European, national, regional and local regulations.
In the case of collection of used furniture, always deposit it in those points considered as "Puntos Limpios" according to the corresponding regional or local regulations.
Refrain from delivering or transporting any dangerous or illegal substance or object

6. Code of good conduct

Refrain from delivering or transporting any dangerous or illegal substance or object

HelloVan provides users with the following email accounts to which users, by identifying their user name and registration email address, may report to us any breach of this code of conduct or other provisions of these terms and conditions that they may see with respect to other users.

For user complaints regarding non-compliance with this Code of Conduct by Vanners: info@hellovan.es.

For complaints from Vanners in relation to non-compliance with this Code of Conduct by users purchasing its services or other Vanners: vanners@hellovan.es

The use of the aforementioned services automatically binds the users and the Vanners to the full acceptance without reservation of this CODE OF GOOD CONDUCT, which contains the following reciprocal obligations.

Perform the service diligently and under the conditions agreed between the parties themselves.

To meet the other party's requests as far as possible and as long as they are not exaggerated or excessive.

Keep the other party duly informed in the event of any inconvenience or news that may be relevant to the performance of the services.

Check the purchases properly at the time they are received at the point of sale, paying special attention to any damage or loss that may affect them or any of their components. The Vanner will be directly responsible for any damage or omission that occurs after this review.

Behave in a courteous, polite and reasonable manner in dealings with the other party and in the further conduct of the services.

Do not mislead or provide false information of any kind.

Immediately present the corresponding documentation if requested by the other party, as well as all documentation necessary to be correctly identified. For the Vanner, this documentation shall consist of the service vehicle itself, the insurance certificate, certificate of self-employment and transport card, or, if applicable, the public transport ticket on which the journey is to be made. For a user, the documentation shall consist of his proof of purchase.

Not to agree or agree to perform or develop the same or future services externally to the platforms provided by HelloVan.

Do not transmit through the HelloVan Chat application or by any other means identifying information of any kind for the purpose of contacting outside the platforms. It is expressly forbidden any transmission of private telephone numbers, email addresses or postal addresses for these purposes.

Have civil liability insurance to cover possible damage or loss of purchases for a minimum value of six thousand euros (€30,000).

Comply with the legislation in force in the territory where the services are provided, and in particular, in the case of Spain, with all local, autonomous, state and European regulations that may be related to the development of the services.

7. Service development

The user who is interested in acquiring the services of a Vanner must, through any of the platforms offered by HelloVan, follow the contracting steps and pay the price quoted.

Unless expressly agreed otherwise and purchased by the user through any of the platforms, the service to be provided by Vanner will be the transport of purchases and their subsequent assembly at the purchaser's home. Additional services such as the return of purchases or delivery of used goods to clean points must be purchased and paid for by the user through the platforms in order to be enjoyed.

The choice of the Vanner will be made by the user from the possibilities offered by the platform, being the only responsible for the good or bad choice of the same. For the purpose of obtaining a better user experience, HelloVan offers mechanisms of valuations and publication of comments that help in the choice of the Vanner but that in no case can be considered as a recommendation to follow in an obligatory way.

HelloVan will provide users with different means of payment from among several possible ones, and the user can choose the one that is of interest to them. The possible commissions or other financial expenses that third parties pass on to the user for the realization of the payment will be of exclusive account of the user, not being able to claim any amount in this concept to HelloVan or to the Vanner.

From the moment in which the user pays for the service, he/she will have acquired the same, being subject to the return policy that can be found in point 10 of these conditions.

Once payment has been communicated, Vanner will carry out the service as soon as possible in accordance with the obligations contained in these conditions and taking special care to respect the Code of Good Conduct referred to in the previous point.

In the case of the Express service, the Vanner is obliged to give sufficient advance notice to the shop manager in order to inform him of all the conditions necessary to carry out the service sufficiently quickly. Such notices shall be given both on arrival and on departure from the establishment.

Only those Vanners who are in any of the car parks of establishments approved by HelloVan together with their companion, their Van and in a position to deliver the purchases as soon as possible will be able to carry out the Express service. HelloVan will give guidelines to the Vanners upon their express request as to which car parks are valid for this purpose.

Once the service has been carried out, Vanner will show the user the purchases before transmitting them and will issue the document of conformity so that it can be signed. A valid and truthful signature of the document of conformity shall be a mandatory requirement for the delivery of the purchases.

The user shall have the right, upon express request addressed to Vanner, to check the good condition of the purchases for a period of one minute, after which he/she must decide whether to sign the document of conformity or not to do so and not receive the purchases made. The client shall be solely responsible for checking the purchases and ensuring that they are in good condition and without errors, faults or missing parts.

The correctly signed document of conformity will serve as proof and proof of the correct delivery of the purchases and of the user's consent and acceptance of the good performance of the service. Under no circumstances will the user be able to complain to Vanner about the incorrect performance of the service after signing the document of conformity.

In the event of damage, errors or losses in the purchases or in some of the components after the purchase of the HelloVan service, the effects will be as follows:

If the damages, errors or losses are caused by the manipulation of the Vanner or by any other error attributable to the same HelloVan will open an incident for the purpose of investigating and resolving the conflict, reserving all the sanctioning and legal actions that may correspond to each of the users.
If the damages, errors or losses are caused by factory defects or other origins that have nothing to do with the service developed by Vanners, the affected user will be the only responsible for making the claims that he/she considers convenient. In this sense, HelloVan will promote a policy of help and support to the user to these effects, without this could imply any assumption of guilt for the originated damages.

The service will be considered to be completed for all purposes once the user signs the document of conformity and Vanner, always subsequently, delivers the purchases to Vanner.

8. Transmission of personal information between users

The users and Vanners agree to provide the personal information that is necessary for the sole purpose of performing the service. This personal information, which may include ordinary contact details such as home address, telephone number or e-mail address, may be used solely and strictly for the purpose of facilitating the performance of the service by both parties.

Both Vanners and other users undertake to protect and safeguard the personal information of other users, refraining from transmitting it to third parties and from using it for purposes other than those necessary for the performance of the services offered on the platforms. Vanners and other users shall be solely responsible for any particular breach of the laws in force regarding the transmission or protection of personal data.

9. Information published on the platforms in relation to the development of services

HelloVan's rating service will be used by the platforms in order to improve the user's experience of using the applications and the website. HelloVan encourages its users to post comments and/or ratings about Vanners with whom they have had a service relationship through the Platforms. However, Vanners are not permitted to comment on or post reviews of each other, nor are users permitted to comment on or review Vanners with whom they have not performed any services. All reviews will be visible and published on the platforms immediately, once it is verified that they comply with these conditions and HelloVan's own company policies. By accepting these terms and conditions, all users agree to the following in relation to this rating service:

Use the rating services correctly and appropriately, respecting the image and honour of other users and behaving diligently and in good faith in the publication of comments.
Refrain from posting any defamatory or offensive information that harms or may harm others. HelloVan will remove at its sole discretion any information that is contrary to this policy as soon as it becomes aware of the existence of content that violates this rule.
Refrain from publishing any false or misleading information regarding the performance of the services or the behaviour of any other user.
Refrain from publishing private information about any of the users. Private information is understood to be all information that is not public and visible from each user's own profile.
Accept that other users will be able to issue evaluations about them and agree that these evaluations, whether positive or negative, will be published on the platforms.
Accept that their level of experience will be calculated, established and/or published on the website or in the APPs according to the criteria decided autonomously by HelloVan.
Consent that their comments and ratings may be denied and not published by HelloVan in all cases in which for whatever autonomous reason HelloVan decides.
Agree that any ratings, experience levels or reputation that are extracted by HelloVan may be shared with third parties.
HelloVan reserves the right to remove any information or publication that it considers appropriate for infringement of legal regulations or its company policies. In the same way, HelloVan reserves the right to expel from the platforms in a temporary or definitive way all those Vanners and other users that have a negative valuation by the rest. In any case, a negative rating will be understood as that which is less than two fifty on a scale of five (5.00) points.

10. Exclusions of liability

The conclusion of agreements between Users of the APPs to offer or demand services is the result of previous free agreements celebrated between adults (Vanners and users), who act under their full and sole responsibility. HelloVan will mediate to solve any kind of consequences derived from the agreements celebrated between them, but will never respond for any damage caused to both users and Vanners by the bad development of the services.

In a special way, HelloVan excludes itself expressly and irrevocably of any responsibility for the causes that are exposed below. The Vanners and other users consent in an express way with the acceptance of the present Conditions that these exclusions are completely effective, and they commit themselves not to claim to HelloVan any type of responsibility in an extrajudicial or judicial way in these cases.

HelloVan is not responsible for the bad performance of the services by the Vanners or the rest of the users. The function of HelloVan is to put in contact third party professionals (Vanners) with other users who may require the use of its services, without accepting any responsibility for any damage or harm that may derive from this contractual relationship. In no case HelloVan will act as judge or party in any extrajudicial or judicial procedure related to the claim of responsibilities for the contractual relationship between Vanner and user.
HelloVan is not liable for any damage or harm to the purchases of any user. All the obligations of professional diligence of the Vanners are strictly individual and proper according to the present Conditions, and can be claimed extrajudicially or judicially only before the Vanners.
HelloVan is not liable for any personal injury or damage that may be caused to any user, Vanner or other third party in the performance of the services.
HelloVan cannot and does not guarantee the correct performance of the services by the Vanners. Any claim for the improper performance of these services (including damages, delays, errors and other defects in the performance of any kind) must be addressed exclusively and individually to the Vanner causing them.
HelloVan is not responsible for the comments and evaluations published on the platforms. In case of offences, insults or defamation HelloVan will try to remove such texts, but in no case the failure to remove them can be considered as an assumption of responsibility in this regard.
HelloVan is not responsible for any damages that may be caused to computer systems accessing the platforms by the misuse of the same.
HelloVan is not responsible for any damage or harm caused to any user that may derive from the performance of criminal conduct or conduct considered illegal under the legal regulations of the Kingdom of Spain.
HelloVan shall not be liable in any case and to any extent, neither for direct or indirect damages, nor for consequential damages or lost profits, for any damages arising from the use of the information and content of the platforms or accessible from or through the same.
HelloVan excludes, to the fullest extent permitted by law, any liability of any kind for security breaches on the platforms and the consequences that may arise from them.
HelloVan excludes, to the fullest extent permitted by law, any liability of any kind arising from the temporary interruption in the availability of the applications or the website.

11. Return policy

In its capacity as an intermediary, HelloVan, through its platforms, provides users with mechanisms for the simple and effective acquisition of the services of the Vanners, including obtaining the appropriate financial amounts from the users for the subsequent payment of these services.

In its capacity as an intermediary, and based on the best quality of the services provided by the Vanners and other users on each of the platforms, HelloVan provides the following return policy.

HelloVan will reimburse the user who purchases the services and who requests it, the corresponding amount in the event that the Vanner performs the services in a defective manner (late delivery, loss of purchases, damage to purchases, etc.).

HelloVan devolverá al usuario que adquiera los servicios y que lo solicite el importe en su totalidad en caso de que este no sea finalmente realizado o preparado en el momento en que sea requerido.

HelloVan will never refund amounts that are paid in relation to services correctly performed.

To make a return request, the user must write to the email address info@hellovan.es with his/her user name, email and proof of payment. HelloVan will open a refund file in which it will evaluate the conditions of the service provided and if the requirements to proceed with the refund are met. In any case HelloVan will be the sole decision maker and will have the last word on the resolution of each of the return files.

Under no circumstances will returns be made on services whose document of conformity has been duly signed by the purchaser of the services.

12. Cancellations

The user may cancel other services such as removals and delivery services.

Cancellations must be made at least 24 hours before the start of the service in order to receive 100% of the payment.

If the service is cancelled within 24 hours, only 50% of the amount will be refunded.

13. Liability insurance for users' purchases in case of traffic accidents.

In the development of its activity as an intermediary, HelloVan has a civil liability insurance that covers in case of traffic accident the damages caused in the purchases of the users up to the amount of six thousand euros (€6,000) per transport service purchased.

HelloVan undertakes to provide, at the express written request of the users to the e-mail address info@hellovan.es with their user name, e-mail address and proof of payment, the civil liability insurance by which they can claim damages in their purchases.

The civil responsibility insurance and therefore HelloVan will only cover the damages caused in the purchases of the users as a consequence of traffic accidents, never covering personal, moral or patrimonial damages of any other type, nor those that affect the purchases but do not derive directly from traffic accidents. The damages that will be covered exclusively will be those that, complying with the rest of the requirements of this clause, directly affect purchases of new goods that are presented with a purchase receipt and that have been duly packaged. Excluded in all cases are used goods of any type and glass and similarly fragile materials of both these and new goods.

Under no circumstances will the civil liability insurance or HelloVan cover damage or loss of purchases caused by theft, loss, fire, flooding or damp, blows that do not derive directly from traffic accidents, explosions, natural phenomena or any damage caused by the Vanners themselves or third parties that do not derive directly from traffic accidents.

In no event shall the liability insurance or HelloVan cover personal injury to Vanners, users or other third parties.

14. Intellectual and industrial property

All the software and contents of the APPs and website, including the development codes, texts, animations, images, designs, documents that are related to them, as well as the brands, commercial names and/or distinctive signs shown in them are property of HelloVan or third parties and are protected by the national and international laws of intellectual and industrial property.

Any use outside of the APPs, including the reproduction, modification, distribution, transmission, republication, arrangement or performance of any elements of the APPs is strictly prohibited without the express written consent of HelloVan.

15. Exclusion of warranties

Access to the website or the APPs does not imply any kind of guarantee to the user, and the same is expressly refused with respect to the quality, veracity, accuracy, legality, timeliness or validity of the website or the APPs, as well as the usefulness or suitability for any purpose of whoever accesses them. Both access to the website or the APPs and the use that may be made of the information and contents included therein or that are accessible from them, are carried out under the exclusive responsibility of the User.

Hellovan does NOT guarantee in any way the quality, veracity, accuracy, legality, legality, timeliness or validity, as well as the usefulness or fitness for any purpose of the contents of the website and APPs. HelloVan excludes, to the full extent permitted by law, any liability of any kind for the quality, truthfulness, accuracy, legality, legality, timeliness, validity or usefulness / suitability for any purpose that the User may have attributed to the contents of the website and APPs.

16. Computer security and cookies

HelloVan will reasonably use the means within its reach to provide security systems that reasonably protect its systems and the data contained in them against deliberate attacks, malicious software, etc. Nevertheless, the User understands and accepts the aspects that the provision of services through Internet entails given the open, decentralized and global character of this communications network. For this reason, HelloVan does NOT guarantee the impregnability of its security systems nor the privacy of the information hosted in them.

The HelloVan platforms use cookies to improve the user experience and the quality of the services offered. These cookies, which can be found both on the website and in the applications, are installed in the users' devices in order to personalise and improve the quality of the platforms. Specifically, HelloVan may use any of these cookies:

Technical cookies: These cookies allow the user to browse a website, platform or application and use the different options or services that exist on it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the elements that make up an order, carrying out the purchase process of an order, applying for registration or participation in an event, using security elements during browsing, storing content for the broadcast of videos or sound or sharing content through social networks.
Personalisation cookies: These cookies allow the user to access the service with some predefined general characteristics depending on a series of criteria in the user's terminal, such as the language, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.
Analysis cookies: These are cookies that are either processed by us or by third parties and allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, your browsing on our website is analysed in order to improve the range of products or services that we offer.
Advertising Cookies: These are those that, either processed by us or by third parties, allow us to manage as effectively as possible the supply of advertising spaces on the website, adapting the content of the advertisement to the content of the service requested or to the use you make of our website. To do this, we can analyse your Internet browsing habits and we can show you advertising related to your browsing profile.
Behavioural advertising cookies: These cookies enable the management, in the most effective way possible, of the advertising spaces that, where appropriate, the editor has included on a website, application or platform from which the requested service is provided. These cookies store information on the behaviour of users obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.
Third-party cookies: These are cookies that collect information for statistical purposes, for the use of the website and applications by the user and for the provision of other services related to the activity of the platforms.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. In order to provide these services, they use cookies to collect information, including the user's IP address, which will be transmitted to, processed and stored by Google on the terms set out on the Google.com website. Including the possible transmission of such information to third parties for reasons of legal requirement or where such third parties process the information on Google's behalf.

17.Platform interruptions and suspensions

In general, the applications and the website will be available uninterruptedly on the Internet. However, the User is warned that HelloVan does NOT guarantee in any way this continuity due to the nature of the medium through which they are provided.

For example, the following are some of the situations that may temporarily interrupt the provision of these services:

Maintenance work on servers and/or data lines
Server and/or data line failures
Deliberate attacks on system security and integrity

HelloVan excludes, to the fullest extent permitted by law, all liability of any kind arising from any temporary interruption in the availability of the applications or the website.

The user is warned that HelloVan may at any time, at its sole discretion and without any obligation of prior notice, permanently suspend its presence on the Internet network and therefore the services provided from or through the platforms.

HelloVan is exempt from any kind of responsibility of any kind derived from the consequences that may arise from the definitive or temporary suspension in the provision of these services.

18. Voluntary withdrawal of users

Any User may request cancellation, at any time, as a user of the APPs or the website. HelloVan will have a period of 30 days to examine the situation of said User to, if necessary, issue an invoice for all those consumptions that at the reception of the cancellation request are pending collection.

If there is no amount pending settlement and / or collection, the cancellation will take effect immediately. Otherwise, the cancellation will be subject to the effective collection of these amounts by HelloVan.

19. Effects of non-fulfilment of obligations

By means of the acceptance of the present conditions all the users commit themselves to respect, defend and fulfill them while they behave as users of any of the platforms provided by HelloVan. The non-fulfilment of any of the obligations referred in the present conditions can give rise, indistinctly and cumulatively, to the following effects:

Temporary or permanent suspension of the user account and access to any of the platforms offered by HelloVan.
Temporary or definitive loss of user status in relation to any of the platforms offered by HelloVan.
Withholding of payments that may have been made by users in relation to any of the services offered on the platforms.
Legal claims for compensation that may be due before the competent courts for any reason that is sufficient in law.
Administrative, labour or criminal complaints, or making them available to the competent authorities for any reason that is sufficient in law.
Transmission of information of a private nature to the authorities that may require it due to the commission of crimes or other offences of an administrative, labour or criminal nature.

The User will be the only responsible for any claim, legal action, judicial or extrajudicial, initiated by third parties against another User as well as against HelloVan, based on uses of the services contrary to the law, morality, good faith and generally accepted good customs.

20. Privacy policy

In compliance with the provisions of the Organic Law 15/1999, of 13 December, on the Protection of Personal Data, users accept that, by registering their user account on any of the HelloVan platforms, their personal data will be stored and processed in an automated file for the sole purpose of improving their user experience.

With the acceptance of these conditions the user expressly consents to allow HelloVan to use their personal data for advertising purposes, being able to be used and published at the convenience of the company in its email marketing campaigns, social networks, organic and paid priority in internet search engines, and any others it deems appropriate.

With the exception of the above, HelloVan undertakes to treat the personal data provided as confidential and not to communicate or transfer this information to third parties except in those cases in which it is required by the competent judicial authorities.

All users have the possibility of exercising their rights of access, rectification, cancellation and opposition of their personal data by means of postal or telematic communication to the address info@hellovan.es with sufficient proof of identification.

21. Notifications

For the purpose of making the appropriate notifications, HelloVan designates as contact address the address specified in the heading of these terms and conditions.

The email address provided by the User during the registration process on the website and in the APPs will be used by HelloVan for the purpose of sending notifications to the User. At the discretion of HelloVan, the physical address provided by the User may also be used.

The User is obliged to keep the data referred to in this clause duly updated for the purposes of notifications.

All the Notifications made by HelloVan to the User will be considered validly made if they have been made using the data and through the means previously mentioned. HelloVan is not responsible for any damage that may occur due to the User's violation of his obligation to keep his contact details updated.

22. Other provisions

The declaration of nullity or invalidity of any provision contained in these terms and conditions shall not affect the validity and effectiveness of the remaining provisions.

The present terms and conditions of the services provided by HelloVan through the APPs or website constitute the entire agreement between the parties, being considered of superior rank to any previous written or verbal agreement, understanding, affirmation, representation, negotiation or purpose of agreement in relation to this matter.

The present terms and conditions shall be governed and interpreted in each and every one of their aspects by Spanish Law.

Both HelloVan and the User commit themselves to try to solve in an amicable way any disagreement that could arise in the development of the mercantile relations that are proper to them. For the solution of any litigious questions that could arise from the development of the mercantile relations that are proper to them, both parties agree to submit to the jurisdiction of the Courts and Tribunals of the city of Huelva (Spain), except -if necessary- obligatory legal submission to the jurisdiction of the other party.

The present conditions will be in force and effective while they are published on the HelloVan platforms, being able to be modified or eliminated at any time together with the effects that derive from them.

Effective from 1 OCTOBER 2.017